Shipping & Returns
Our shipping and return policies, clearly explained.
Shipping Policy
- Processing time: Orders are processed within 1–2 business days.
- Standard shipping: 3–7 business days within the United States.
- Shipping carriers: USPS, UPS, or FedEx depending on location.
- Free shipping: Available on orders over $50.
- Digital downloads: Delivered instantly via email after purchase.
Return Policy
- We accept returns within 30 days of delivery for most unused items in original packaging.
- Digital products (PDF downloads) are non-refundable once downloaded.
- To start a return, email us at support@stepnique.com with your order number.
- Refunds are processed within 5–7 business days of receiving the returned item.
- Original shipping charges are non-refundable.
Damaged or Missing Items
If your order arrives damaged or an item is missing, please contact us within 7 days of delivery with photos. We will make it right at no additional cost.